Welcome to QualityClub!

Cathy Jones and Cathy Balding are pleased to bring you QualityClub: 24 hours of online group coaching, focused on helping you make the most of your quality management role.

Run by the co-hosts of the No Harm Done Podcast and career quality managers and directors, QualityClub aims to support quality managers to evolve their role to be more effective and satisfying. Over six months, you'll develop your toolkit - and start applying it - to build a more effective and satisfying quality or clinical-governance-related role.

QualityClub is for you if you are:

An early career quality manager who wants to make sure you've got the basics covered and is looking for some tips and shortcuts
An experienced quality manager or director looking to consolidate and build on your skills and go to the next level of understanding and expertise
A quality practitioner who'd like to be part of a like-minded, supportive community

Usually, there are two QualityClub cohorts each year, February to July and July to December. Dates for the current cohort are listed below under 'How QualityClub Works'. All group coaching sessions are run on Tuesdays between 11:00am and 2:30pm Australian Eastern Standard (or Daylight) Time on Zoom or MS Teams.

BONUS!

QualityClub Members also receive three years free AICG (Australasian Institute of Clinical Governance) Membership! (If you're already an AICG member, your membership will be extended for free for the following two years.) This gives you access to free webinars and clinical governance resources to support robust clinical governance system development and implementation.

Thank you to our friends at AICG for this special offer

QualityClub is designed to help you:

Develop your quality leadership expertise

QualityClub synthesises best practice and experience into our top tips and tactics for leading successful quality systems.

Cathy Jones and Cathy Balding will lead the sessions, which cover the things we know can block your progress and make your role more challenging, unless you know how to manage them. We'll share our best know-how for issues such as: planning for success, engaging staff, making change happen, useful measurement, getting a message to stick and integrating compliance and clinical governance to create consistently good care.
Meet the challenges of quality roles

Not only is sustained improvement in care and service quality difficult to achieve, but quality roles can lack direction and focus and so end up being ineffective and just the 'spare pair of hands'. This is not good for the person - or their organisation. But where do you go to acquire the knowledge and skills required to craft a useful and sustainable role that has a positive impact on care quality? That's what QualityClub is designed to do: integrating the key 'personal power' and technical skills required for personal and organisational success.

And, just to make sure you're in the right place...QualityClub is not...

Teaching detailed theoretical foundations of quality and clinical governance, although we do touch on it. There are other avenues for learning this and we will point you in that direction if you decide that's where you want to go next. Note that we do not cover sector-specific compliance requirements.

What we bring to life is real world experience, coupled with best practice, to meet the common challenges faced by those in quality roles.

Of course, this includes the basics - such as what should be in a clinical governance framework or quality plan, how to construct a quality report, and QI tools. But we're not teaching Q&CG 101. Instead, we focus on how to be more effective in a QM or CG role - and to enjoy it more.

How QualityClub Works

How do I participate in QualityClub?

QualityClub is a six month online group coaching program for quality managers in health, aged, community, disability and other human services. Because we cover generic quality manager issues, rather than sector-specific technical content, QualityClub is open to anyone who want to enhance their role, right across the human service spectrum.

Each month comprises 4 hours of coaching:

One online 3.5 hour group session per month that unpacks key aspects of 'personal power' and technical skills. The sessions comprise some teaching, from both the literature and personal experience of what works, and discussion related to the teaching content. Note that the sessions will be held on MS Teams or Zoom and include a half-hour for networking/lunch.
One hour Spotlight discussion session with one or both of the moderators.
See dates and times below.

What does QualityClub cover?

Throughout the six months, the coaching sessions will provide content and opportunities for Q&A in two key areas:

Managing your role - your 'personal power' skills:

Design core components of your role
Get clear on your responsibilities and set role boundaries and priorities
Understand why a quality system is important - and how to create that meaning for others
Get a message across so it's heard
Influence others and earn respect

Managing a quality and clinical governance system - your technical skills:

Design & plan a strategic quality and clinical governance system
Develop plans and priorities
Plan change and implementation
Use data and evaluation to close the loop
Manage risk and improve care
Prepare for accreditation and position standards in your quality system.

The monthly Spotlight sessions are held separately to the coaching modules, and highlight key success factors in Quality and Clinical Governance roles. Plus this is a chance for you to ask questions after reflecting on the module content.

There will be approximately one hour of preparation required for each session and an expectation that you will apply something learned after each session. Sessions are recorded so participants can access them whenever they feel like a 'refresher'.

Resources such as templates, tools, videos and further information will be supplied for each session. And you'll be part of a supportive community striving to learn, evolve and have more impact. Sessions will be recorded so participants can access them whenever they feel like a 'refresher.'

What do participants say?

We've had great feedback from previous participants who are now QualityClubbers for life! They reported feeling more confident at work, with a better understanding of their role and getting the right things done. They enjoyed meeting others with the same issues, sharing ups and downs with colleagues who experience the same challenges. They found their tribe!

"Balding & Jones took me on a journey through quality that gave me confidence and capability uplift I needed at this stage in my career."
"A wonderful and thought-provoking program that highlights the importance of why we work in quality. The two Cathys are fun and engaging, providing useful tools and tips to help us become better at quality roles."
"This program helped reinforce existing knowledge that I could take back to my team. It has also given me a lot more confidence in a role that I've fallen into without the proper training"
"This was worth every second of time spent attending, pondering and reflecting, and every cent. It was lovely to connect with likeminded people and find my 'tribe' - I have been able to take that enthusiasm back to my job and make positive changes and influence."
"Some days, Quality club worked like therapy, helping understand my responsibilities, and also to achieve the most out my role."
"QClub is a must for anyone passionate about making a real impact in healthcare quality and clinical governance. Whether you're starting out or a seasoned professional, the program offers a dynamic and enjoyable way to explore fresh approaches to quality, challenges your knowledge, and connects you with colleagues from a variety of healthcare providers across the country. It's a truly valuable experience that leaves you inspired and equipped to drive meaningful change."
"It is hard to pick out one part of Quality Club I most enjoyed, as I enjoyed it all. I keep going back to the Tools and Resources that I believe are helpful because the background to their use is provided in the workshops."
"Quality Club was perfect timing for me, as I started a new role in an organisation that had never had a Quality and Risk Manager before. Plus, we started the Aged Care Re-registration audit process so participating in Quality Club gave me the tools and confidence I needed at the right time."

What do you get at the end?

At the end of six months, you'll be able to wave a certificate and attach a digital badge to your signature, saying you're a graduate of QualityClub!

You'll also gain confidence! Previous cohorts had an increase in confidence ranging from 14% to 88%, on domains such as quality planning, KPIs and data, messaging and influence. Average increase in confidence across all cohorts was 25% to 33% for each domain.

Receiving the certificate of completion requires you to attend at least four coaching sessions live (plus watch the recording of the live sessions you missed) and one Spotlight session.

As with any development, your success depends on your willingness to take action and apply what you've learned. QualityClub will be most effective if you are proactive and welcome being challenged, taking personal responsibility and developing agency! It also goes without saying - but we'll say it anyway - that QualityClub is conducted under the 'cone of silence'. Every human service organisation has quality care and service problems, so there's no finger pointing, just learning from our wins and losses.

QualityClub alumni special offer!

We've had enquiries from QualityClubbers who would like to repeat the program. If you've participated in QualityClub previously and would like to do it all again - to consolidate your understanding, strengthen your foundations, ask more questions, and enjoy the QualityClub camaraderie - we're offering a limited number of reduced-price 'QualityClub Alumni places' in the upcoming cohort. Interested? Contact us.

Cost

The program fee is $2,420 per participant (incl GST) which includes:

24 hours of online group coaching (4 hours professional development each month for six months)
Access to input from two highly experienced quality practitioners with a combined six decades experience in quality manager, director, executive, accreditation assessor and policy roles.
Templates, tools and resources related to the content covered.
A payment plan of four payments is available.

Early Bird rate is $2,200 (incl GST).

Dates

2026 July to December cohort - All sessions are run from 11:00am to 2:30pm AEST (or AEDT):

July 21
August 11
September 1
October 6
November 10
December 8

Dates are subject to change.

One hour online Spotlight sessions will be held on Tuesdays (different Tuesdays from the coaching session, usually 1-2 weeks later) midday to 1pm (AEST or AEDT), dates to be confirmed.

If you can't do Tuesdays, let us know on the email below. Future cohorts will depend on demand, so it's good to know what other days suit potential participants.

Join QualityClub!